Business Process Outsourcing is the outsourcing of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria.

BPO provides an opportunity for the client to focus on their core competencies while freeing up resources involved in non-core, but, essential operations. As organizations focus on improving their bottomlines, BPO has gained tremendous importance for these companies to manage costs and improve operational effectiveness. Some of the main advantages of BPO for a client can be:

• Improved focus on Core Operations
• Factor Cost Advantage
• Improved Utilization
• Economy of Scale
• Business Risk Mitigation
• Call Centre (Inbound/ Outbound)
  

Corporations are finding that faster adoption of well-defined business processes and the outsourcing of these to a highly qualified skill pool can lead to higher productivity gains without compromising on quality, and thus, improving the bottomline.